The apartment door does not open

The following things must be observed:

• Was the card successfully created at the check-in terminal? The terminal makes a "beep" sound when the room card is successfully created.
• What colour is the light on the lock of the door? If it is green, the card is correctly coded and the door can be opened.
• When using the Hotelbird app, please check that Bluetooth is switched on.

If you get stuck, please feel free to call us. You can reach us at the following numbers contact details.